Last updated: November 6, 2026.
These terms govern the use of the Storhand service, published by Disayner Studio LLC, 6405 Saykally Rd St Ste 5763, Cheyenne, WY 82009, United States. By creating an account, you accept them.
Storhand provides a conversational sales assistant for WooCommerce and Shopify online stores: reading the catalog and the store's information, answering visitors, preparing carts, passing requests on to a person at the store, and a tracking dashboard.
The account is opened in the name of a business. You are responsible for the accuracy of the information given to the assistant and for the compliance of your store. Sign-in is done through a link sent to your email address or through Google. You must tell us without delay of any unauthorized access.
A free 14-day trial is offered. Outside the Shopify App Store, payment is handled by Whop: a card is requested when the trial is activated, nothing is charged during those 14 days, then the subscription renews automatically and the price of the chosen tier is charged, unless you cancel before the end of the trial. The subscription tiers, their prices excluding tax and the number of conversations included are shown on the Pricing page. No overage is billed: beyond the quota, the assistant invites the visitor to leave their contact details. The subscription is monthly or annual, and can be canceled at any time effective at the end of the current period.
Do not use the service for unlawful or misleading content, or content that goes against the rules of your store's platform; inform your visitors about the processing of their data in line with your own privacy policy; do not try to get around the technical limits of the service.
We use reasonable means to ensure the availability and quality of the service. The assistant answers from your store's information and can make mistakes: you remain responsible for the commercial commitments made to your customers. Our liability is limited to the amounts paid over the last twelve months.
Data processing is described in the privacy policy. This article constitutes a data processing agreement within the meaning of Article 28 of the GDPR between the merchant, as data controller, and Storhand, as processor.
Subject matter and purposes. Storhand processes, on behalf of the merchant and only on its instructions, the data needed for the assistant to work: conversation content, the store's pages and catalog, order references and statuses, and requests passed on to the merchant. End customers' emails received through orders are never stored in clear text: they are turned into an irreversible fingerprint on receipt, used only to match an order to a conversation or to verify a tracking request. No data is used for advertising, profiling or resale.
Duration and deletion. Conversations and order data are kept for the period set by the merchant, 90 days by default, then deleted. On termination or uninstallation, all of the store's data is deleted within 30 days, and immediately on a deletion request sent by the store's platform (Shopify's customer or store deletion requests, for example).
Security. Encryption in transit and at rest, encrypted access tokens, separation by store, staff access limited to what is strictly necessary and logged, encrypted backups, test environments separate from production. In the event of a data breach affecting the merchant, Storhand informs the merchant without undue delay and at the latest within 48 hours of becoming aware of it, with the information the merchant needs for its own notification.
Sub-processors. Storhand uses the following providers, each bound by a contract guaranteeing an equivalent level of protection: Vercel (application hosting, Frankfurt region), Supabase (database, Frankfurt region), Anthropic (language model, with no use of the data for training), Resend (sending of service emails), Cloudflare (network and website). Any change to this list is announced to the merchant at least 30 days in advance, with the right to object. Transfers outside the European Union are covered by the European Commission's standard contractual clauses.
Assistance and audit. Storhand helps the merchant respond to requests from data subjects exercising their rights, and meet the security and impact assessment obligations that fall on the merchant. The merchant can obtain the documentation needed to demonstrate compliance with these commitments and have an audit carried out, at its own expense, with reasonable notice. People authorized to process the data are bound by confidentiality.
You can delete your account from the app. We may suspend an account in the event of a serious breach of these terms, after notice.
These terms are governed by the law of the State of Wyoming, United States, subject to the mandatory provisions that apply to merchants established in the European Union. Any question: contact@storhand.com.
